Understand the problem before you make it worse.

Do not immediately uninstall the wallet, reset the device or create a new wallet. First determine whether the wallet is still accessible on the device you normally use.

If you can still open the wallet and see the correct account, do not make unnecessary changes. Your immediate priority is preserving access while following the wallet provider's legitimate recovery guidance.

Confirm which wallet application or service you are using. Use only its official documentation when determining available recovery options.

Some wallet systems may provide specific recovery or backup mechanisms. Follow only the provider's documented process.

Anyone who contacts you claiming they can recover your wallet and asks for your recovery phrase, private key, password or payment should be treated as suspicious.

Avoid experimenting with the wallet while you are uncertain about the recovery situation. Follow the wallet provider's official security and backup guidance.

Do not assume that the wallet is still safe simply because the assets are currently visible.

Never enter the recovery phrase into a website, form, support chat or unsolicited recovery tool to 'check' whether it works.

Consider when and where the phrase was exposed and whether anyone else may have obtained it.

Follow the wallet provider's legitimate documentation for creating or securing a new wallet and moving remaining assets where appropriate.

Where appropriate, inspect the wallet address and transaction history using the relevant blockchain explorer so you understand the current state before taking further action.

Be especially cautious of anyone promising guaranteed recovery, asking for your recovery phrase or requesting remote access to your device.

Do not paste the private key into another website, chat, form or support conversation.

Identify the wallet address associated with the exposed key and check the relevant blockchain network.

Use a trusted blockchain explorer to check whether unexpected transactions have occurred.

Do not assume that assets are safe simply because no unauthorized transaction has appeared yet.

Where appropriate, move remaining assets to a newly secured wallet using a legitimate recovery or migration process.

If you cannot determine what happened or what can safely be moved, stop before signing further transactions and request appropriate assistance.

Do not make another transaction simply because the wallet interface does not show the expected balance.

Confirm that the wallet is currently displaying the same blockchain network on which the token was received.

Confirm that the account or wallet address currently displayed is the address that should contain the token.

Make sure the wallet application or wallet interface is up to date. Use only the legitimate wallet website or official application store.

Search the wallet address on the appropriate blockchain explorer. Check the token balance, transaction history, network and transaction status.

If the explorer shows the token but the wallet does not, the problem may be with the wallet's display or token configuration rather than the underlying blockchain record.

If the wallet supports adding or displaying tokens manually, use legitimate token-contract information from a trustworthy source. Never copy contract information from an unsolicited message.

Do not randomly change RPC settings, install unknown wallet software or provide your recovery credentials to someone claiming to fix the problem.

Make sure you are viewing the network where the token actually exists.

Make sure you are looking at the account that actually received the asset.

Use the relevant blockchain explorer to verify that the token balance or transaction exists for the wallet address.

Obtain the token contract information from a legitimate source associated with the project or trusted blockchain information.

If the wallet supports custom token display, add the asset using the wallet's legitimate interface.

Do not add or interact with a token simply because someone sent you a contract address or told you that it will unlock missing funds.

Do not send another transaction until you understand which network was used.

Look at the original transaction and identify the blockchain network on which it was submitted.

Confirm which network the receiving wallet, exchange or service actually supports.

Confirm the exact address involved in the transaction.

Use the explorer for the relevant network to determine whether the transaction was confirmed and where the asset was recorded.

If an exchange or other service received an asset through an unsupported network, use only that service's legitimate recovery process.

A missing balance in the wallet interface does not automatically mean that the blockchain asset has disappeared.

Check that the wallet is connected to the intended blockchain network.

Use the appropriate blockchain explorer to compare the wallet's displayed information with the blockchain record.

If the network configuration appears incorrect, use the wallet provider's official documentation rather than an unsolicited RPC configuration.

Do not copy network settings from unknown websites, social-media posts or private messages.

Once the legitimate configuration has been restored, check the network, address and asset display again.

Make sure the wallet application is functioning normally and that you are not looking at an empty or newly created account.

Compare the currently displayed wallet address with the address that previously held the assets.

Confirm that the wallet is displaying the same blockchain network where the assets were held.

Search the expected wallet address on the relevant explorer and inspect the transaction history and token balances.

If the blockchain shows the asset but the wallet does not, check whether the token needs to be displayed or imported through the wallet's legitimate interface.

Avoid entering recovery credentials into unfamiliar websites or applications simply because the assets are not immediately visible.

If you have verified the address and network but still cannot understand the discrepancy, stop before taking another high-impact action and request appropriate assistance.

Open your wallet or exchange and locate the transaction hash, also called a transaction ID or TxID, if one is available.

Open the explorer for the network used by the transaction and search for the transaction hash.

Determine whether the blockchain shows the transaction as pending, confirmed, failed or otherwise unresolved.

Check that the transaction was submitted on the intended network and that the destination address is the one you expected.

Submitting another transaction before understanding the first one could result in an unintended duplicate payment or transfer.

If the transaction remains pending and you cannot determine why, contact the official customer-support channel of the wallet, exchange or service you used. They may have access to information that this platform cannot access.

Legitimate support should not require your recovery phrase, private key, password, PIN or OTP. Use only the official support channel.

Locate the failed transaction in your wallet or exchange and copy the transaction hash if available.

Search the transaction hash using the blockchain explorer for the network involved.

Look for information about insufficient gas, rejected execution, token approval, contract restrictions or other available reasons for failure.

Confirm that you are using the intended wallet account and blockchain network.

Make sure the wallet has enough of the network's required native asset to pay the transaction fee.

Do not repeatedly submit the same transaction without understanding the reason for failure.

If the reason remains unclear, use the official support channel of the wallet, exchange or service involved.

Locate the transaction and open its details in the relevant blockchain explorer.

Check the explorer's transaction status rather than relying only on the wallet's notification.

Review the asset, destination, transaction fee and available failure or revert information.

Compare the wallet balance and blockchain record before assuming that the assets have been lost.

Where information is available, determine whether the problem involved gas, slippage, token approval, contract conditions or another restriction.

Correct the underlying problem first. Repeated attempts may consume additional network fees.

Do not send another transaction in an attempt to fix the first one until you understand what happened.

Locate the transaction and save the transaction hash.

Check the blockchain record and compare the destination address with the address you intended to use.

Make sure you are investigating the correct asset and blockchain network.

If the destination belongs to another wallet or service, determine whether you know or can identify the recipient.

If the address belongs to an exchange or other service, contact that service through its official support channel and provide the transaction information they request.

No stranger can guarantee recovery simply because they have your transaction hash. Never provide your recovery phrase or private key.

Confirm that the transaction involved the asset you intended to send.

Compare the amount you intended to send with the amount shown in the transaction record.

Make sure the amount was not changed by an incorrect decimal or unit conversion.

Check the transaction fee separately so you do not mistake the network fee for part of the amount transferred.

Use the relevant blockchain explorer to establish exactly how much was recorded.

If a correction is necessary, verify the recipient, asset, amount and network again before signing anything.

Locate the transaction hash in your wallet or exchange.

Use the appropriate blockchain explorer to determine whether the transaction has been confirmed.

Compare the destination address on-chain with the recipient's intended wallet address.

Make sure the recipient is checking the same blockchain network on which the transaction was sent.

If the blockchain shows the asset at the correct address but the recipient's wallet does not display it, use the wallet/token-display troubleshooting guidance.

Wait until the first transaction has been properly investigated. A second transfer could create an unintended duplicate.

If the transaction went through an exchange or other custodial service and the status cannot be resolved, contact that service's official support.

Confirm which network the transaction is using.

Check which native asset the network requires for transaction fees.

Confirm whether the wallet has enough of the required native asset to cover the transaction fee.

Review the wallet's current network-fee estimate before approving another transaction.

Avoid unsolicited links, websites or people offering to 'unlock' your wallet or provide gas in exchange for sensitive information.

Use a legitimate exchange, wallet or other trusted method appropriate for the network.