MODULE 21 · INCIDENT RESPONSE & RECOVERY

First Response When Something Goes Wrong

Learn the first actions to take when an account, device, payment or credential may be compromised.

01LearnUnderstand the principle
02PracticeTry the decision
03VerifyCheck what matters
04AssessCheck your habit
05ImproveFix weak areas
06ReassessMeasure progress
01 · LEARN

Understand the principle

When you suspect a compromise, your first goal is to prevent further damage. Stop unsafe activity, secure affected accounts or payment channels, preserve useful evidence and contact the affected service through an official channel. Do not follow recovery instructions supplied by the suspected attacker.

Read more in the Knowledge Center →
02 · PRACTICE

Put the decision into practice

Practise the first decisions after suspected account, device, payment or credential compromise.

Practice the mapped scenarios →
03 · VERIFY

Verify what matters

Identify what should be stopped, protected, preserved and reported before attempting recovery.

Use an independent method
  • Contact the affected bank, platform, network provider or service through its official website, app or published phone number; do not use contact details supplied by the suspected attacker.
Open verification guidance →
04 · ASSESS

Check your current habit

Test the security practice associated with this module and see where your current habits need attention.

Assess this area →
05 · IMPROVE

Turn the result into an action

Create a simple first-response sequence for the incidents most relevant to you.

Open Security Hub →
06 · REASSESS

Come back and measure progress

After improving the habit, reassess it. The goal is not one perfect session; it is a safer pattern that holds up over time.

Reassess your security →
Keep the loop moving.

Knowledge Center lessons explain the subject in depth. This module connects that knowledge to practice, verification and measurable improvement.

Next module: Preserve Evidence and Report →Back to Learning Center