SECURE YOUR REMITLY ACCOUNT

Secure your Remitly Account.

Work through these protections one at a time. After making a change, verify that the protection is actually active.

Your Remitly Account moves real money across borders.

That makes account security important not only for your login, but also for the recipient details, payment method, phone, identity information and transfer decisions connected to your account.

Remitly currently describes protections including two-factor authentication, encryption, fraud monitoring and account alerts. Your own verification habits remain an essential part of protecting each transfer.

REMITLY ACCOUNT SECURITY

Work through these protections one at a time.

Remitly features can vary by country, device and account situation. Use the security options shown in your own official Remitly app or website and verify each protection after setting it up.

Turn on two-factor authentication

Add another layer of protection so a stolen password is less likely to be enough to access your Remitly account.

Click to see protection steps

Step-by-step

  1. Open the official Remitly app or website.
  2. Sign in normally.
  3. Open your account or security settings.
  4. Look for Two-factor authentication or the available security-verification option.
  5. Follow the instructions shown by Remitly.
  6. If Remitly offers verification through your mobile phone or an authenticator app, complete the setup.
  7. Complete the verification process.

VERIFY: Confirm that two-factor authentication or the available additional verification method is active on your Remitly account.

Use a strong, unique password

Your Remitly password should be unique and should not be reused on another important account.

Click to see protection steps

Step-by-step

  1. Open your account or security settings.
  2. Find the option to change your password.
  3. Create a strong password that you do not use anywhere else.
  4. Avoid predictable information such as your name, birthday or phone number.
  5. Store the password securely, preferably in a reputable password manager.
  6. Never give your password to someone claiming to be Remitly support.

VERIFY: Confirm that the password was changed successfully and that you can sign in normally using the new password.

Protect your phone and verification number

Your mobile phone can be part of Remitly's identity-verification process, so protect both the device and number you use.

Click to see protection steps

Step-by-step

  1. Use a strong screen lock.
  2. Use fingerprint or Face ID where appropriate.
  3. Keep your phone's operating system updated.
  4. Keep the mobile number associated with your Remitly account under your control.
  5. Investigate unexplained loss of mobile service.
  6. If your phone or SIM is lost, contact your mobile network provider and Remitly through official channels.

VERIFY: Confirm that your phone and the mobile number used for Remitly verification remain under your control.

Protect verification codes

A verification code can help prove that you are the person accessing the account. Never use one to approve something you did not initiate.

Click to see protection steps

Step-by-step

  1. Treat every OTP or verification code as confidential.
  2. Never read a code to an unexpected caller.
  3. Never send a verification code through WhatsApp, SMS or social media.
  4. If a code arrives when you are not signing in or performing an action, stop and investigate.
  5. Do not enter a code simply because someone says they are helping you.
  6. Contact Remitly through an official channel if you suspect an attempted account takeover.

VERIFY: Confirm that every verification code you use relates to an action you personally initiated.

Verify the recipient before sending money

A transfer to the wrong person can be difficult to recover, so verify the recipient before confirming.

Click to see protection steps

Step-by-step

  1. Stop before approving the transfer.
  2. Check the recipient's name.
  3. Check the destination account or pickup details.
  4. Check the amount and currency.
  5. If the request came through WhatsApp, SMS, social media or a phone call, verify it through another trusted channel.
  6. If someone claims to be a relative or friend in an emergency, call them through a number you already know rather than relying on the message.
  7. Approve the transfer only after every important detail matches what you intended.

VERIFY: Before sending money, confirm the recipient, destination, amount and currency independently.

Review the final transfer details

Do not rush through the final confirmation screen simply because you have sent money to the same person before.

Click to see protection steps

Step-by-step

  1. Stop on the final transfer-review screen.
  2. Read the recipient details carefully.
  3. Check the amount.
  4. Check the currency.
  5. Review the delivery method and destination.
  6. Check the expected delivery information shown by Remitly.
  7. Cancel and investigate if anything does not match your intention.

VERIFY: Confirm that every important transfer detail matches what you intended before completing the transaction.

Check your transfer status

Do not rely on a recipient's message or screenshot alone to determine whether a transfer was successfully delivered.

Click to see protection steps

Step-by-step

  1. Open the official Remitly app or website.
  2. Open your transfer history.
  3. Select the relevant transfer.
  4. Review the current transfer status.
  5. Check the amount, recipient and delivery details.
  6. If the status is unclear, contact Remitly through official support before sending the money again.

VERIFY: Confirm the transfer status inside your own Remitly account rather than relying only on a message or screenshot.

Be careful with urgent family requests

Scammers can impersonate relatives or friends and use emergencies to pressure you into sending money immediately.

Click to see protection steps

Step-by-step

  1. Stop when someone suddenly asks for urgent money.
  2. Do not assume the request is genuine because the person's name or profile looks familiar.
  3. Call the person through a trusted number you already have.
  4. Ask a question that a genuine person would be able to answer.
  5. Verify the destination account or pickup information independently.
  6. Never let emotional pressure replace verification.

VERIFY: Confirm the identity of the person requesting money through a separate trusted channel before sending the transfer.

Recognize fake Remitly support

Scammers may impersonate Remitly representatives to obtain personal information, payment details or account access.

Click to see protection steps

Step-by-step

  1. Be cautious when someone unexpectedly claims to be Remitly support.
  2. Never provide your password or payment informationbecause an unexpected person asks for it.
  3. Never give an OTP or verification code to an unexpected caller or message sender.
  4. Do not allow an unknown person to control your device remotely.
  5. Do not transfer money because someone says it is necessary to "secure" or "unlock" your account.
  6. End the conversation and contact Remitly through an official channel.

VERIFY: Confirm unexpected support requests independently before taking action on your Remitly account.

Verify Remitly messages and WhatsApp contacts

A message claiming to be from Remitly should be independently verified before you provide information or take action.

Click to see protection steps

Step-by-step

  1. Be cautious about unexpected WhatsApp messages claiming to be from Remitly.
  2. Compare the sender with Remitly's current official communication information.
  3. Do not provide sensitive personal or financial information to an unexpected WhatsApp contact.
  4. Do not click suspicious links.
  5. If the message asks you to make an unusual payment or transfer, stop and verify it independently.
  6. Use Remitly's official app or website instead of following an unexpected message link.

VERIFY: Confirm the identity of the Remitly contact through an official source before responding or sharing information.

Avoid fake Remitly websites

Phishing websites can imitate Remitly and attempt to capture your login or payment information.

Click to see protection steps

Step-by-step

  1. Open Remitly through the official app or a trusted bookmark.
  2. Be cautious with unexpected login links received by email, SMS or social media.
  3. Check the website address before entering credentials.
  4. Look for unusual spellings, unfamiliar domains or suspicious redirects.
  5. Never enter your password or payment information on a page you have not independently verified.
  6. If something looks wrong, close the page and access Remitly directly.

VERIFY: Before signing in, confirm that you are using the legitimate Remitly app or website.

Protect your payment method

The bank account, debit card or other payment method you use to fund a transfer needs its own protection.

Click to see protection steps

Step-by-step

  1. Use only a payment method you control.
  2. Never send your full card details to someone claiming to be Remitly support.
  3. Protect your bank or card account with its own strong security controls.
  4. Review bank or card activity after making an important transfer.
  5. If you suspect your payment method has been compromised, contact the issuing bank or provider immediately.
  6. Contact Remitly as well if the issue affects a Remitly transfer.

VERIFY: Confirm that the payment method used for Remitly belongs to you and that recent funding activity is legitimate.

Protect your identity information

International money transfers may require identity verification. Share documents only through legitimate Remitly channels.

Click to see protection steps

Step-by-step

  1. Complete identity verification only through the official Remitly app or website.
  2. Be cautious if someone unexpectedly asks you to send an identity document through WhatsApp or social media.
  3. Check why the information is being requested before providing it.
  4. Never send identity documents to an unknown person claiming to be a Remitly agent.
  5. Keep copies of important identity documents secure.

VERIFY: Confirm that identity information is being submitted through a legitimate Remitly verification process.

Be careful with fake jobs, prizes and loans

Scammers may use attractive offers to persuade people to send money through a transfer service.

Click to see protection steps

Step-by-step

  1. Be suspicious of a guaranteed job, prize, loan or investment return.
  2. Do not send money simply to receive a prize.
  3. Do not pay an unexpected "processing fee" without independently verifying the organization.
  4. Do not send money to someone you cannot verify.
  5. Search for the organization independently rather than trusting the contact information provided by the person.
  6. Stop if the person creates urgency or threatens a consequence for delaying.

VERIFY: Confirm the legitimacy of the offer and recipient independently before sending any money.

Keep your device and Remitly app updated

Your financial security depends partly on the security of the device and software you use to access Remitly.

Click to see protection steps

Step-by-step

  1. Open your device's legitimate app store.
  2. Search for Remitly.
  3. Install legitimate app updates when available.
  4. Keep your phone's operating system updated.
  5. Do not install a Remitly update from an unsolicited APK or unknown website.
  6. Avoid using a device you believe is infected or compromised for sensitive financial activity.

VERIFY: Confirm that your Remitly app and device are receiving legitimate security updates.

Know what to do if your phone is lost

A lost phone can expose the device used for Remitly authentication and account access.

Click to see protection steps

Step-by-step

  1. Lock or remotely secure the lost device if your device platform supports it.
  2. Contact your mobile network provider if your SIM is also lost.
  3. Contact Remitly through its official support channel.
  4. Tell Remitly that your phone may no longer be under your control.
  5. Review recent account activity for anything unfamiliar.
  6. Change your password if you believe your credentials may have been exposed.

VERIFY: Confirm that your lost device and mobile number have been secured and that Remitly has been informed if account access may be at risk.

Report suspicious activity immediately

Remitly advises customers to contact it as soon as possible when they suspect fraud, unauthorized use or a compromised account.

Click to see protection steps

Step-by-step

  1. Stop sending additional money while you investigate.
  2. Open the official Remitly Help Center or app.
  3. Contact Remitly through the available official support channel.
  4. Explain what happened and provide the relevant transfer details.
  5. Preserve screenshots, receipts, messages, phone numbers and email addresses.
  6. If a phishing email claims to be from Remitly, follow Remitly's current reporting instructions.
  7. If you have lost money to a scam, also report it to the appropriate local authorities and notify your bank or payment provider where relevant.

VERIFY: Confirm that Remitly has received your fraud report and that you have preserved the evidence needed to investigate it.

Do not assume a scam transfer can be recovered

Money sent to a scammer may not be recoverable, so prevention and immediate reporting are critical.

Click to see protection steps

Step-by-step

  1. Stop communication with the suspected scammer.
  2. Do not send additional money because the scammer promises a refund.
  3. Contact Remitly immediately.
  4. Notify your bank or payment provider if your funding method was also involved.
  5. Preserve all relevant evidence.
  6. Report the scam to the appropriate authorities.
  7. Be cautious of anyone who contacts you afterward promising to recover your money for an upfront fee.

VERIFY: Confirm that the transfer has been reported and that you have not sent additional money to the scammer or a supposed recovery agent.

Something does not look right?

If you find an unfamiliar login, changed recovery information, unexpected security alerts or another sign that someone may have accessed your account, stop the normal security check and move to the recovery process.

I think my account is compromised →
Still need help?

If you have worked through the relevant settings and something still looks wrong, do not give your security secrets to someone promising to fix the account. Use the service's official support and recovery resources for service-specific account problems.

For broader cybersecurity problems, you can also use the professional assistance pathway on this platform.

Need Professional Help? →
Remitly security is not a one-time task.

Review important account settings periodically, especially after a password change, device change, suspicious message or unexpected login alert.

VERIFY BEFORE YOU TRUST.

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