SECURE YOUR WISE ACCOUNT

Secure your Wise Account.

Work through these protections one at a time. After making a change, verify that the protection is actually active.

Your Wise Account protects more than a login.

It can be connected to transfers, cards, recipients, personal information and other financial activity.

Wise also provides a dedicated Secure your accountfeature for situations where you suspect your account has been compromised.

WISE ACCOUNT SECURITY

Work through these protections one at a time.

Wise features can vary by account, device and location. Use the security area shown in your own Wise app or account and verify each protection after setting it up.

Turn on strong two-step verification

Add another layer of protection so a stolen Wise password is less likely to be enough to access your account.

Click to see protection steps

Step-by-step

Open Wise and sign in normally.
Open your profile or initials.
Open Settings.
Select Security and privacy.
Open 2-step verification.
Select Edit default and review the available verification methods.
Choose a strong method such as a passkey or Wise app approval where available.
Complete the verification process and confirm the method is active.

VERIFY: Return to 2-step verification and confirm that your chosen security method is active.

Set up a passkey

Passkeys can let you use your device's fingerprint, face recognition, PIN or other supported authentication instead of typing a password.

Click to see protection steps

Step-by-step

Open your Wise account.
Open your profile or initials.
Select Settings.
Open Security and privacy.
Select 2-step verification.
Open Passkeys.
Select the option to add a passkey.
Confirm that it is you using your existing verification method.
Follow the browser or device instructions to complete the setup.

VERIFY: Return to Passkeys and confirm that your new passkey appears in the list.

Review your password

Your Wise password should be strong, unique and protected from anyone who may try to obtain it.

Click to see protection steps

Step-by-step

Open your Wise Security and privacy settings.
Find the option to change your password.
Create a strong password that you do not use on another important account.
Avoid easily guessed personal information.
Store the password securely, preferably in a reputable password manager.
Never give your Wise password to someone claiming to be Wise support.

VERIFY: Confirm that the password change was successful and that you can sign in normally using the new password.

Review your 2-step verification methods

Keep your verification methods current so you can still secure your account when your phone, SIM or device changes.

Click to see protection steps

Step-by-step

Open Settings.
Open Security and privacy.
Select 2-step verification.
Review every verification method currently available.
Check whether the Wise app, passkey, authenticator or other method is still under your control.
Remove or replace a method you no longer control where Wise provides that option.
Make sure you have an alternative method available before removing an important verification method.

VERIFY: Confirm that your active 2-step verification methods are accessible to you and no longer depend on a device or method you have lost.

Review devices and sign out everywhere when necessary

If you suspect another device has access to your Wise account, remove access before continuing normal activity.

Click to see protection steps

Step-by-step

Open your Wise profile or initials.
Open Settings.
Select Security and privacy.
Look for the option to Log out everywhere.
If you suspect unauthorized access, use the option to log out of all devices.
Sign back in using your email, password and 2-step verification.
Change your password after securing the sessions if you believe it may have been exposed.

VERIFY: Confirm that you can sign in again securely and that unknown sessions can no longer access your account.

Protect your email account

Your Wise account can depend on your registered email address for important security and recovery actions.

Click to see protection steps

Step-by-step

Confirm that the email address registered with Wise still belongs to you.
Make sure the email account itself has a strong, unique password.
Enable multi-factor authentication on the email account where available.
Review recent email-account activity for unfamiliar access.
Never give someone access to your email simply because they claim to be helping with Wise.
If your email account is compromised, secure it immediately and contact Wise if the compromise may affect your Wise account.

VERIFY: Confirm that you can access your registered email account and that its own security protections are active.

Verify the website or app before signing in

Fake Wise login pages can steal passwords and 2-step verification information.

Click to see protection steps

Step-by-step

Use the official Wise app downloaded from a legitimate app store.
If using a browser, navigate to wise.com directly rather than following an unexpected login link.
Be cautious with links received through SMS, email, WhatsApp or social media.
Do not enter your Wise password or verification information into a website whose address you have not independently verified.
Be cautious of sponsored search results or advertisements that imitate Wise.
If you are unsure, close the page and open Wise through your normal trusted method.

VERIFY: Before entering credentials, confirm that you are using the legitimate Wise app or the official wise.com website.

Verify recipients before sending money

A legitimate-looking transfer request can still send your money to a scammer.

Click to see protection steps

Step-by-step

Stop before confirming the transfer.
Check the recipient.
Check the account details.
Check the amount and currency.
Review any warning Wise displays about the transfer.
If the request came through WhatsApp, email, SMS or social media, verify it through a separate trusted channel.
Do not continue simply because the sender says the transfer is urgent.
If you are unsure about the recipient, stop and investigate before sending.

VERIFY: Before approving the transfer, confirm that the recipient, account details, amount and currency are exactly what you intended.

Take Wise scam warnings seriously

Wise may display warnings when a transfer has characteristics associated with scams.

Click to see protection steps

Step-by-step

Stop when Wise displays a scam warning.
Read the warning carefully before continuing.
Ask yourself whether you independently know and trust the recipient.
Verify the person or business through a separate trusted channel.
Do not allow pressure, urgency or promises of profit to override the warning.
If you remain unsure, cancel the transfer and investigate before sending money.

VERIFY: Do not proceed with a warned transfer until you have independently verified the recipient and reason for payment.

Be careful with Wise impersonation calls

Scammers may pretend to be Wise employees and try to make you move money, approve transactions or reveal sensitive information.

Click to see protection steps

Step-by-step

Treat an unexpected call claiming to be from Wise as something to verify.
Check whether Wise displays the appropriate in-app call verification notification when applicable.
Never move your money to another account because a caller tells you that it is necessary to protect it.
Never approve a payment or transfer because someone claiming to be Wise instructs you to do so.
Never install remote-access software because a caller tells you to.
Never share your PIN, password, verification code or personal information with an unsolicited caller.
If something feels wrong, end the call and contact Wise through its official support channel.

VERIFY: Do not act on an unexpected Wise call until you have independently verified that the communication is legitimate.

Review your Wise card security

If you use a Wise card, protect it separately from your Wise account login.

Click to see protection steps

Step-by-step

Open the Wise app and review your Card section.
Check the cards currently associated with your account.
Make sure you recognize the cards shown.
Review recent card transactions for anything unfamiliar.
If your card is lost or stolen, use Wise's available card-freezing controls where appropriate.
Contact Wise through its official support process if you believe the card has been used without permission.

VERIFY: Confirm that the cards associated with your account are ones you recognize and that no unfamiliar card activity is present.

Keep the Wise app and device updated

Security protections can depend on your app, browser and operating system being maintained.

Click to see protection steps

Step-by-step

Open your device's legitimate app store.
Search for the Wise app.
Install available legitimate updates.
Keep your phone's operating system updated.
If you use Wise in a browser, keep the browser updated.
Do not install Wise updates from unsolicited links or unknown websites.

VERIFY: Confirm that your Wise app, browser and device are receiving legitimate security updates.

Secure a rooted or jailbroken device

A modified device can weaken security protections and expose the Wise account and other sensitive accounts.

Click to see protection steps

Step-by-step

Pay attention if Wise warns that your device has a security issue.
Determine whether the device has been rooted on Android or jailbroken on iOS.
Do not ignore a security warning simply because the Wise app still opens.
Restore the device's normal security configuration using the appropriate official device-recovery process.
If you did not modify the device yourself, investigate why its security features were changed.
Avoid using a compromised or modified device for sensitive financial activity until its security has been restored.

VERIFY: Confirm that the device's security protections have been restored before continuing sensitive Wise activity.

Know what to do after suspicious activity

If you notice an unfamiliar transfer, login, device or lost phone, act quickly rather than continuing normal activity.

Click to see protection steps

Step-by-step

Stop sending or approving additional transfers.
If you can still sign in, open Settings and Security and privacy.
Use Secure your account if you believe the account may be compromised.
This can log you out everywhere, cancel pending transfers and suspend Wise cards while the account is secured.
Change your password when Wise asks you to reset it.
Confirm that 2-step verification is enabled and updated.
Contact Wise immediately through its official support process if you believe money or account access is at risk.
Keep transaction references, screenshots and other evidence.

VERIFY: Do not return to normal activity until the suspicious access or transaction has been investigated and the account has been secured.

Report a scam or unauthorized transfer

If you sent money to a scammer or discover a transfer you did not authorize, report it quickly.

Click to see protection steps

Step-by-step

Open your Wise account and review the affected transaction.
If you believe you authorized a transfer to a scammer, report it to Wise as soon as possible.
If a payment was made without your permission, contact Wise immediately.
Use Wise's official fraud-reporting or support process.
Provide the transaction details and explain exactly what happened.
Preserve screenshots, messages, transaction references and other evidence.
Consider reporting the incident to the appropriate local authorities where appropriate.

VERIFY: Keep the Wise case or report information and follow Wise's instructions for the investigation.

Something does not look right?

If you find an unfamiliar login, changed recovery information, unexpected security alerts or another sign that someone may have accessed your account, stop the normal security check and move to the recovery process.

I think my account is compromised →

Still need help?

If you have worked through the relevant settings and something still looks wrong, do not give your security secrets to someone promising to fix the account. Use the service's official support and recovery resources for service-specific account problems.

For broader cybersecurity problems, you can also use the professional assistance pathway on this platform.

Need Professional Help? →

Wise security is not a one-time task.

Review important account settings periodically, especially after a password change, device change, suspicious message or unexpected login alert.

VERIFY BEFORE YOU TRUST.

← Back to Secure Your Accounts